Delete Your Account
Last updated: April 19, 2026
You can permanently delete your Periplo account and associated personal data at any time. This page explains how, and what happens to your data.
Option 1: Delete from inside the app (recommended)
- Open Periplo on your device.
- Tap your profile icon.
- Open Settings.
- Scroll to the bottom and tap Delete Account.
- Confirm when prompted.
Your account is marked for deletion immediately. All associated personal data is removed from our systems within 30 days.
Option 2: Request deletion by email
If you cannot access the app (for example, you uninstalled it or lost access to your account), email us at support@periploapp.com with the subject line Account Deletion Request.
Include:
- The email address associated with your Periplo account
- Your display name (if known)
- Optional: the approximate date you created the account
We will verify the request and confirm deletion by reply within 30 days.
What gets deleted
- Your account profile (email, display name, authentication record)
- All trips, itineraries, and saved activities tied to your account
- Preferences, swipe history, and recommendation data
- Chat history with the Periplo AI assistant
- Subscription linkage in our records (the Apple / Google / RevenueCat records remain with the payment provider — see below)
What is retained, and why
- Anonymized crash reports and performance telemetry (Sentry): automatically deleted after 90 days. These are not linked to your identity.
- Subscription receipts held by Apple / Google / RevenueCat: retained by those providers per their own policies — we do not control them. To cancel an active subscription, do so before deleting your account via your device's subscription settings.
- Backups: routine backups may contain deleted data until they roll off (at most 30 days), after which they are overwritten.
- Records required by law: we may retain limited records (e.g., tax-relevant transaction metadata) where required by applicable law, for the minimum period required.
Before you delete: cancel any active Periplo Pro subscription in your device's App Store or Google Play subscription settings first. Deleting your Periplo account does not cancel your subscription — only the payment provider can do that.
After deletion
Once your data is deleted, it cannot be recovered. If you want to use Periplo again, you will need to create a new account.
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